Refund policy

We have a 30-day return policy, which means you have 30 days after your purchase date to request a return. Please note that return shipping costs are your responsibility.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You'll also need the receipt or proof of purchase. Any item that is damaged or considered to not be in its original condition, worn, or used will not be eligible for a refund or exchange.

For pre-orders, you may cancel your order at any time before it ships and receive a full refund. Once your order has shipped, our standard return policy applies.

To request a return or exchange, please follow the steps below:

1. Submit your request
Please contact us through this link or by email at hello@sunnies-kids.com, making sure to include your name, order number, and the reason for your request.

2. Wait for approval
Once we have received your information, we will email you with the return instructions so you can send your package back to us.

Items returned without prior return authorization will not be accepted.

3. Return your item
Pack your item securely in its original packaging and drop it off at your local post office. Please note that return shipping costs are the responsibility of the customer. Once we have received and inspected your return, we will process your refund, store credit, or exchange accordingly.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

You're entitled to a 30-day warranty on Sunnies flotation devices if a manufacturing defect appears within that warranty period. If this happens, please email us at the address above with a photo of the product and your proof of purchase. Please note that the 30-day period starts from your purchase date. Manufacturing defects do not cover normal wear and tear or any damage related to product care.

Exceptions or non-returnable items
Please don't hesitate to contact us with any questions or concerns about a specific item. Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We'll notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at hello@sunnies-kids.com.