Frequently Asked Questions
What makes Sunnies floaties offer different stability and comfort?
At Sunnies, we take first water experiences seriously. Every detail of the floatie has been carefully considered to help limit forward and backward tipping, creating a reassuring, comfortable, and stable experience as little ones discover the water.
Sunnies floaties are designed to provide natural balance in the water, helping children get comfortable with confidence. The distribution of the floating material is designed to promote a more stable position while swimming.
The placement of the EPE floating foam, the built-in straps, and the two-strap back adjustment system have all been carefully developed to ensure stable support and minimize the floatie shifting on the child's body.
The arrangement of materials, the placement of seams, and the choice of soft fabrics were also designed to maximize comfort. Every element has been tested and refined in different environments to provide a consistent, stable, and enjoyable experience for both children and parents.
Is this type of float considered a lifesaving device?
No. This type of floatie, with armbands and a waist belt, is designed to support children as they get familiar with the water. This product is not a certified safety device. Direct, constant parental supervision is required at all times during use.
From what age can my child use this floatie?
Our floaties are recommended for children ages 2 to 6, weighing between 14 and 30 kg.
How do I care for a Sunnies floatie, and where can it be used?
Pool, spa, beach, or sea: Sunnies floaties go wherever children are drawn to the water.
Care is simple: just rinse your floatie thoroughly with clean water to remove salt, chlorine, or any other residue, and let it dry flat, preferably in the shade. The material dries quickly, ready for the next swim!
How to get free shipping?
Shipping is free on all orders of $60.00 or more.
How do pre-orders work?
What is a pre-order?
A pre-order lets you reserve your item and be among the first to receive it, as quantities are limited.
When will I receive my Sunnies?
Pre-orders are expected to ship in late August. Please allow an additional 3 to 6 business days for delivery.
Will I be charged immediately?
Yes. Payment is processed at the time you place your pre-order.
What happens if my order also includes sunglasses?
If your order includes one or more pre-order items, your entire order will be shipped once those items become available.
Can I cancel my pre-order?
Yes. You may cancel your pre-order at any time before it ships and receive a full refund. Once your order has shipped, our standard return policy applies.
To cancel your pre-order, please contact us at hello@sunnies-kids.com or click here.
What happens if shipping is delayed?
If your shipment is delayed, we'll notify you by email as soon as possible and provide you with an updated estimated shipping date.
After placing my order, how long can I expect to receive my items?
We make sure to get your order to you as quickly as possible. Delivery typically takes 3 to 6 business days, anywhere in Canada.
Please note that for pre-orders, the delivery timeframe begins once your order has shipped.
To learn more, click here.
What is your return policy?
We invite you to visit this link to find all the information about returns and exchanges.
Quality commitment
Warranty
You're entitled to a 30-day warranty on Sunnies floaties if a defect appears within that warranty period.
If this happens, please contact us here or by email at hello@sunnies-kids.com.
Manufacturing defects do not cover normal wear and tear or any damage related to product care.
To learn more, click here.
Do you use artificial intelligence to create your visuals?
In order to take you on a journey through a beautiful variety of summer settings, some of our lifestyle images are created using artificial intelligence. Authenticity remains at the heart of our visuals: the product itself always comes from a real photo, to guarantee a 100% accurate representation.
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OEKO-TEX® STANDARD 100Tested and guaranteed free of substances harmful to the skin
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BSCI audited factoryFor more responsible practices
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CanadianProudly developed in Montreal
